I can't see my subscription on the website or Mini App

Why a subscription is missing from "Overview": another account, a bot purchase without linked Telegram, an ended term or trial, a shared subscription.

Updated November 1, 2026
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A subscription isn't showing in "Overview" — most often you're looking at a different account or the subscription has ended. Check in this order.

What to check#

  • Is this the right account? On the website, your username and email are on the user card at the bottom of the menu (on a phone, the username is at the top left). If you signed up in more than one way — say, by email and separately with Telegram — these may be different accounts. Sign out and sign in to the one you paid from.

  • Bought in the bot. The website shows bot subscriptions only if Telegram is linked to your account: sign in to the website with Telegram or link it — see How to link Telegram to your website account. The Mini App opens with your Telegram and shows bot subscriptions by itself.

  • Bought on the website, but it's not in the Mini App. Telegram isn't linked to your website account, so the Mini App opened a separate account. Link Telegram on the website — after that the Mini App opens your website account, and whatever you had in the Mini App moves there.

  • The subscription has ended. It's kept for 7 more days: as a separate card with the "Expired" status if you have no active subscriptions, otherwise under "Archived subscriptions" (expand it). Tap "Reactivate" — the link stays the same. After 7 days the subscription is deleted; a new one will have a new link.

  • Your free trial has ended. A trial subscription is deleted as soon as it ends — "Overview" shows "Your free trial has ended" and a "Choose a plan" button.

  • Premium ran out of traffic. The subscription waits 7 days with the "Expired" status: tap "Reactivate" and buy more traffic. After that it's deleted.

  • Someone shared a subscription with you ("Shared"), and now it's gone. The owner removed you, you left, or their subscription was deleted. Ask the owner — they can invite you again.

  • An error instead of your subscriptions — tap "Try again" or refresh the page (in the Mini App, close and reopen it).

Still missing#

Message "Support" right in your account. Include the email or username of the account you paid from (website, bot or app), and the approximate date and amount of the payment — that makes it easier for support to find the subscription.

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