Device limit exceeded

What the device limit error means, how to disconnect an old device (3 removals per 72 hours) and how to raise the limit.

Updated November 1, 2026
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A "VPN" subscription and the free trial have a device limit. Every device where the subscription is added to an app takes a slot — even while the VPN on it is off. Once all slots are taken, a new device can't connect: the app reports the limit, shows an empty list of locations or can't refresh the subscription. Premium has no limit on devices.

How to free a slot#

Disconnect a device you no longer use:

"Overview" → the "Devices" tile on the subscription card → "Manage" → "Disconnect" next to the device.

  • The device is disconnected right away, with no confirmation.

  • Each subscription allows 3 removals per 72 hours. The countdown starts at the first removal; after 72 hours all three are available again. The same screen shows how many are left and when the quota refreshes.

  • Also remove the subscription from the app on the disconnected device — otherwise it takes a slot again the next time the app loads the subscription.

Common causes#

  • A phone reset or an OS reinstall. After that the device counts as new, while the old entry stays in the list — disconnect it. Other VPN apps may also treat reinstalling the app itself as a new device.

  • Someone else is using your link. Everyone who added your link takes a slot, and after being disconnected they simply connect again. The only way to cut off that access is to have the link reissued through support — the link then changes on your devices too. For family and friends there are "Participants" on the website and in the ResetVPN app.

How to raise the limit#

On the "VPN" plan you can raise the limit if the plan allows it: "Manage limit" on the devices screen (in the bot — "Manage devices" → "Device limit"). An increase applies right away, with a surcharge for the days left on the subscription. More in How many devices can I connect.

Still not working#

If there are free slots but the device still won't connect, go through VPN won't connect or sites don't load and message support: the "Support" section on the website, in the Mini App and in the ResetVPN app, or the support bot @ResetVPNsupport_bot.

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